Q. Does your support staff speak multiple languages?
A. Yes! We have staff that speak Spanish, German, and French in addition to English.
Q. My son is going to be going to France soon - do you sell the Euro?
A. Yes, we exchange over 70 different currencies at this time. You will find that our rates are very competitive and because you will be paying with a bank check will not be faced with additional charges from your credit card company.
Q. Why do we have to give photo of driver license and social security number?
A. As a registered MSB (Money Services Business) we are given guidelines from the US Treasury Department regarding transactions where secured funds are involved. The treasury regards these transactions as cash transactions. These rules were set up to identify people who might be laundering money. It is known as the "know your customer" rule outlined under the Patriot Act Compliance guidelines.
Q. How many dinar can a person hold and / sell? I heard a person can only hold one million dinars.
A. Like any other currency, there is no limit on how much an individual may own. In terms of selling, we have a $5,000 USD limit for first-time customers selling currency back to us.
Q. Can you please explain the red/green Buy/Sell/Mkt info on your homepage? What is it telling me?
A. The Buy rate is the rate we charge if you were to buy currency from us.
The Sell rate is the rate we pay if you sell currency back to us.
The Market rate is the rate that banks and financial institutions exchange the currency at.
The rate is colored green if it has increased in the past day relative to the USD or colored red if it has decreased.
Q. Can u buy small amounts like 100,000 at a time?
A. We have a minimum order amount of $250, so while you can buy 100,000 of one denomination, you'd need to buy another to meet the order minimum.
Q. How do I switch the Iraq currency I bought in 2004 for the newer currency with the security features? I read what I have will be obsolete.
A. We do not offer such a service. We can share with you that we have not heard any credible information that currency issued in certain years would become obsolete.
Q. I need to know if you have a local branch that I can visit. I have dinar and need to check for exchange.
We do not offer any walk-in locations, but we do offer an IQD exchange service that's online and over the mail. Please see our How it Works page
for more info.