Knowledge Base

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  • Nov 20 2018
    Q. Do you provide help with placing an order?
    A.

    Of course! We’re happy to offer phone assistance when placing an order. If you’re making a redemption, we recommend you first read our packaging instructions. For a detailed breakdown of the redemption process, take a look at our in-depth redemption article.

  • Sep 19 2018
    Q. Do you have instructions on how to package currency?
    A.

    Yes! Take a look at our redemption packing instructions, as well as our in-depth article all about redemptions.

  • Murphy  |   Kansas  |   Jul 30 2018
    Q. If I order tonight when will my order be processed?
    A. Our processing cutoff is around 2pm Eastern Time. If we have all your info and documents by that time, your order can be delivered as early as the next day (depending on the shipping option you selected).
  • John  |   Florida  |   Mar 3 2018
    Q. Can I combine orders of multiple currencies?
    A. Yes!
  • Jan 4 2018
    Q. Do you ever hold sales or special deals?
    A. Yes, we run occasional promotions for those on our mailing list. We also have a reward program for regular customers, including free shipping and discounted rates (depending on the size and frequency of orders).
  • Nov 24 2017
    Q. Why shouldn’t I just get my foreign currency at the airport?
    A. Airport currency exchanges may be convenient at the last minute, but they typically include hefty fees, and add security concerns (traveling with large amounts of cash). We’d recommend avoiding these exchanges altogether, when possible.
  • Sep 17 2017
    Q. Can I sell my Vietnamese Dong to my bank?
    A. There are banks that will accept the Dong, but we don’t track them, and they tend to be few and far between. This is why specialty currency exchanges, such as our own, exist to facilitate VND transactions.
  • Jul 7 2017
    Q. Can I sell my Dinar to a bank?
    A. There are banks that will accept the Dinar, but we don’t track them, and they tend to be few and far between. This is why specialty currency exchanges, such as our own, exist to facilitate Dinar transactions.

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