Frequently Asked Questions

General

SafeDinar.com

Q: How long has SafeDinar.com been in business?
A: We have been in business for more than 11 years and have tens of thousands of satisfied customers.
Q: Where is your office located?
A: We operate from several offices around the country. Our home office and headquarters is in Boston, Massachusetts . Our mailing address is:

Dartmouth Capital, LLC /SafeD
198 Tremont St
# 444
Boston, MA 02116

For security reasons we do not offer a walk-in address.
Q: Does SafeDinar.com sell their customers' information?
A: No, we do not sell or share customer information. You can review our privacy policy for more infomation.
Q: I am a first time customer, how can I get a better level of comfort about ordering from SafeDinar.com?
A: We understand your concern. SafeDinar.com has been in business for almost ten years now and we have served thousands of satisfied customers. Please feel free to:
  • View our Treasury Registration. Alternately you may visit the US government website for Money Services Business, www.msb.gov. Select the state of Massachusetts, you will be prompted to download an Excel file, our listings are records 12 and 13. We are a registered MSB (Money Services Business).
  • Review the Forums on the web where people relate their buying experiences with the different currency exchange companies.
  • Place a small order to start and then make your decision about any further purchases.
  • Review our customer Testimonials - we are very proud of the feedback that we get from our customers. Click here to see customer testimonials.
  • Check out our record with the Better Business Bureau either by clicking here or by calling the BBB directly. We get thousands of BBB inquiries every year.

General

Q: I have a question that is not answered here.
A: Please contact us with any question that you have: info@safedinar.com or call 877-723-3391.
Q: Do you give investment advice?
A: No, never.
Q: How is the quality of the notes?
A: For some currencies, we may sell both uncirculated (new, mint condition) and circulated (used) notes. You can find a description and examples of both here.
Q: Where can I check the current exchange rate of the currency that you exchange?
A: For Iraqi Dinar, you can check the most current, official exchange rate on our currency dashboard or at the Central Bank of Iraq's website at www.cbi.iq.
For Vietnamese Dong, you can check the most current, official exchange rate at the State Bank of Vietnam's website at http://www.sbv.gov.vn/.
Q: Do you buy back the currency that you sell?
A: Yes, SafeDinar.com has a buyback program. Please see the Sell Currency section of our website, review the "Selling Currency" section of the FAQ's or call 877-723-3391 for details.
Q: Where can I exchange the currency I purchase?
A: Currently, there are very limited options for exchanging exotic currencies. This is something that you should take into account before you make a purchase.
Q: Can you handle large orders?
A: We can (and do) handle orders of any size. Please contact us (info@safedinar.com / 877-723-3391) for rates on orders over $10,000 US Dollars in value.
Q: What is your policy on orders over $5,000 US Dollars?
A: We will ship orders up to $10,000 US Dollars if you have purchased from us before. We will ship a maximum of $5,000 US Dollars at a time to new customers.
Q: Can I return or exchange the foreign currency I purchase?
A: All sales are final - we do not accept exchanges or give refunds.
Q: Are you registered with the US Treasury?
A: Yes. You may review a copy of our registration document. Alternately you may visit the US government website for Money Services Business, www.msb.gov. Select the state of Massachusetts, you will be prompted to download an Excel file, our listings are records 12 and 13. We are a registered MSB (Money Services Bureau).
Q: What is the significance of the pictures on the notes?
5K Note:
Front - Gully Ali Beg and its 800m waterfall. The 10km gully passes between Mount Kork and Mount Nwathnin, some 60km away from Shaqlawa.
Back - The second century desert fortress of Al-Ukhether, Hejira.
10K Note:
Front - Abu Ali Hasan Ibn al-Haitham (known as Alhazen to medieval scholars in the West), born Basrah in 965 A.D. His most important work - although he wrote some 200 books - is held to be a seven volume series on optics Kitab al-Manazir, in which he gives the first correct explanation of vision, showing that light is reflected from an object into the eye. He is said to have ‘invented’ the camera obscura. Also, an eminent physicist and mathematician he developed analytical geometry by establishing linkage between algebra and geometry. Alhazen’s work was translated into Latin, and greatly influenced European scientific thought.
Back - Hadba Minaret, at the Great Nurid Mosque, Mosul, built 1172 A.D by Nurridin Zangi, the then Turkish ruler. The 59m-high minaret leans 8 feet off the perpendicular. That is how it earned its Arabic name Al-Hadba (‘the humped’).
25K Note:
Front - Kurdish farmer holding sheaf of wheat. Tractor in background.
Back - King Hammurabi, credited with writing the first code of law in human history he founded the 1st dynasty of Babylon in 1700BC, leading Babylonia into a great period of prosperity.
Q: Why do you ask for a copy of a driver's license or other information on certain orders?
A: As a registered MSB (Money Services Bureau) we are given guidelines from the US Treasury Department regarding transactions where secured funds are involved (cashiers checks or money orders). The treasury regards these transactions as cash transactions. These rules were set up to identify people who might be laundering money. It is known as the "know your customer" rule outlined under the Patriot Act Compliance guidelines. The information that we collect is not shared with anyone but must be available in the event that we are audited. We use the guidelines given to us to determine when a drivers' license is required. We are not at liberty to discuss what those guidelines are. Any further questions should be forwarded to the main office for further explanation. Please note that the fax of the drivers license must be legible before we will ship the order. In an effort to save time we suggest that the customer blow up the license before faxing or, better, scan it and e-mail it to info@safedinar.com.
Q: Why should I set up an account?
A: By creating an account, you will have the following advantages:
  • Review your order history
  • Eligible for current promotions and reward programs
  • Check out faster
  • View and track your orders
  • Store multiple shipping addresses
You are not required to set up an account in order to buy currency from us, however, if you order again, you will have to reenter all of your information and may be asked for verification information again.
Q: I have ordered from you before, but I don't remember setting up an account. How would I find out my password?
A: You will need the email address used on your last order and a temporary password can be emailed to you by submitting that email address here. Once you sign into your account, you will be able to view and print your order history, can you can update your personal/contact information as well.
Q: I have never ordered with an e-mail address. Do I have an account?
A: No, if you have never provided us with an email address, you would not have an account. If you now have an email address you would like to use, a new account can be set up for you.
Q: I forgot my password. How do I get a new one?
A: You will need the email address used the last time you ordered. A temporary password can be emailed to you by submitting that email address here.
Q: What does it mean when I see people say the Iraqi Dinar will “reval”?
A: It is common on many forums to see people looking for information like “when will the Dinar reval". You are likely seeing a person referring to the possibility that there will be a change to the current exchange rate of the Dinar. This is a common question that we hear from customers and others interested in exchanging US Dollars for the Dinar, but it is not possible for us to know or truly predict a change in the exchange rate. We simply offer a service that allows you buy and sell Iraqi Dinar in exchange for the US Dollar. We would encourage you to seek help from a financial adviser if you are looking for investment advice.

Authenticity

Q: Can you provide a certificate of authenticity?
A: Every order includes a Certificate of Authenticity printed on high quality paper.  The Certificates contain your order number, a verification stamp and a custom security label with a holographic image.

Buying Currency

Shipping

Q: When will my order ship?
A: COD orders that are place before 3 pm EST will ship on the same day. COD orders that are placed after 3 pm EST will ship on the next business day.

Pay by Mail orders are shipped out on the day your payment is received and processed at the company mailing address.

All orders are shipped via 2-day or overnight service. Saturday delivery is available on request for an additional fee (not available in all areas).
Q: Do you deliver to addresses outside of the United States?
A: No, we are currently unable to ship orders to addresses outside the U.S.
Q: Do you deliver to PO Boxes?
A: Unfortunately, FedEx will not deliver to PO Boxes.
Q: Do I have to be at home to receive the package?
A: For COD orders, someone must be home to give the check to the driver. The driver will not leave the package until payment is made.

For Pay by Mail orders, a signature is required.
Q: Can you deliver to my office?
A: Yes. Just provide your work address in the delivery information.
Q: Can I open the package and inspect its contents before I give the check to the driver?
A: FedEx’s policy is to present the package upon receiving a signature (and in the case of COD, a payment as well). We do not suggest opening the package in front of the driver.
Q: How can I track my order?
A: If you provided an e-mail address when you placed your order, you will receive an e-mail at approximately 7pm (EST) on the day of shipment that will contain the tracking information from FedEx. If you did not leave an e-mail address you can call our toll-free customer service line after 7pm on the night that your order shipped and we will give you your tracking information. If you had created an account when you logged in you may check the FedEx tracking number by logging into your account after 7pm on the day that your order ships.
Q: I forgot my password. How do I get a new one?
A: You will need the email address used the last time you ordered. A temporary password can be emailed to you by submitting that email address here.

Payment & Rates

Q: Do you charge a higher rate for COD shipping like other sites?
A: No - the only time that we would charge more would be if Saturday delivery is requested, where there would be an additional $15 charge. Saturday delivery is not available in all locations. Please call for details.
Q: Can I pay for my COD order with cash?
A: No. COD is collect on delivery. The driver will only accept secured funds - a cashier's check or a money order.
Q: Where can I get a secured check?
A: Secured checks are available from your bank and even some large department stores like Walmart. If you pay with a USPS money order, your order may be delayed until the funds can be verified.
Q: Do you discount large orders (over $10,000 US Dollars)?
A: Yes. Please call 877-723-3391 for rates or e-mail (info@safedinar.com) us a request to be contacted. If you are interested in placing a large order (over $10,000 US Dollars ) please call us directly so that we can discuss volume discounts.
Q: Why do you charge a different rate for some smaller denominations?
A: Some smaller denominations come with a much higher transportation expense or because we are charged more for them when we purchase them.
Q: Can I buy dinar with a credit card?
A: We do not currently accept credit cards as payment. We have researched the possibility of accepting credit cards, however, most credit card companies (including Visa, Master Card, and American Express) will not authorize a transaction for a currency exchange as a traditional purchase. Most credit card companies would categorize that transaction as a cash advance, which can be an extra fee the for the credit card holder. Additionally, there would be an a transaction fee from the credit card company that we would need to pass along to our customers. We will periodically research the possibility of accepting cards, and if possible in the future, we may offer that option. We have found that our customers are very satisfied with our payment options (Collect on Delivery and Pay by Mail). You receive your order within 1 business day of providing proof of payment. You choose which one works best for you and there are no additional transaction fees.
Q: Can I buy dinar by wire transfer?
A: We do not currently accept wire transfers as payment, however, we hope to have this option available in the near future. There may be an additional transaction fee from the bank that we would need to pass along to our customers. In the meantime, we have found that our customers are very satisfied with our payment options (Collect on Delivery and Pay by Mail). You receive your order within 1 business day of providing proof of payment. You choose which one works best for you and there are no additional transaction fees.
Q: Can I buy dinar with e-check?
A: We do not currently accept e-check as payment. We have researched the possibility of accepting e-check, however, it would require a significant delay in the processing of the exchange because of the hold time with the financial institution. This may interfere with our service being defined as a currency exchange. We will periodically research the possibility of e-checks, and if possible in the future, we may offer that option. We have found that our customers are very satisfied with our payment options (Collect on Delivery and Pay by Mail). You receive your order within 1 business day of providing proof of payment. You choose which one works best for you and there are no additional transaction fees.

Risk

Q: What are the risks that I assume in purchasing exotic currency?
A: Risks include:
  • Limited places to exchange them
  • There is no guarantee that the value will go up
  • The value may go down
Q: How do I know the notes are authentic?
A: Every order includes a Certificate of Authenticity. We have taken steps to verify the authenticity of the currency. View security features here.
Q: What does it mean when I see people say the Iraqi Dinar will “reval”?
A: It is common on many forums to see people looking for information like “when will the Dinar reval". You are likely seeing a person referring to the possibility that there will be a change to the current exchange rate of the Dinar. This is a common question that we hear from customers and others interested in exchanging US Dollars for the Dinar, but it is not possible for us to know or truly predict a change in the exchange rate. We simply offer a service that allows you buy and sell Iraqi Dinar in exchange for the US Dollar. We would encourage you to seek help from a financial adviser if you are looking for investment advice.

Selling Currency

Process

Q: How does the process work?
New Customers
  1. Complete the form on the “Sell Currency” page
  2. Send in a copy of your government issued Identification
  3. If approved, an RA and instructions will be emailed to you
  4. Ship your currency to us
  5. Once your currency has been authenticated, counted and graded for quality a check will be sent to you via FedEx
Q: How long does the process take?
  • Your RA can be released as soon as we confirm that we have your ID on file
  • Your payment will be shipped within 1 business day of the day that your currency is received
  • Checks are sent via Fedex Priority overnight delivery (next business day delivery)
Q: How do I send my currency to you?
  • Package the currency EXACTLY according to the instructions that are emailed to you with your RA. Please see our redemption packaging instructions for more information.
  • Include a copy of the RA form
  • You may choose any shipping company
Q: How do I send my ID?
Upload
  • On the order confirmation page, you can upload required documents listed in the Customer Verification section. You can also upload documents from your Account Verification page.
  • Uploads can be in JPG, PNG and PDF formats.
Fax
  • Fax to 617-963-7477
  • Include your name and phone number.
  • Must be readable - we highly recommend that you expand the image and improve the contrast before faxing.
Email
  • Email to info@safedinar.com
  • Scan a copy and attach to an email.
  • Using a smart phone / iPhone, take a picture and text or email.

Shipping

Q: Who pays the shipping costs?
  • Sending currency to us - you are responsible for the shipping cost when sending the currency to us.
  • Your payment - $25 FedEx fee (deducted from your check)
Q: Shipping a Redemption to the state of Texas
A: Under our current license, the state of Texas does not permit us to pay customers for currency via check. For this reason, we are unable to process redemptions for customers in Texas. We are exploring other options that may satisfy the Texas state banking regulations and will reopen the redemption/buy back program in Texas if those options are found.

Payment

Q: How much is my currency worth?

Currency Converter

Q: How do I know when my payment will arrive?
A: Payments are sent via FedEx priority overnight service within one business day of receiving your currency. You will receive an email with the FedEx tracking number.
Q: How will I get paid?
A: You will receive a check (in US Dollars) via FedEx.
Q: How is the payment sent to me?
A: The check is sent via FedEx priority overnight service.
Q: What if I have a PO Box (FedEx does not deliver to PO boxes)?
A: Contact customer service at 866.789.0922 or info@safedinar.com.

Return Authorization (RA)

Q: What is an RA number?
A: RA stands for Return Authorization. It is a procedure to ensure an orderly and controlled process to return and compensate you for the currency that you are redeeming.
Q: How long do I have to use my RA?
A: We must receive your currency within 5 business days of the RA's origination date.
Q: What happens if I send in my notes using an expired RA?
A: Any package without a current, valid RA will be refused or the package will be held until payment arrangements can be made to have the package returned to you.
Q: What happens if I create an RA but don't use it?
A: If you create an RA but let it expire you will have to wait 30 days before another RA will be granted.
Q: What if I send a package without an RA?
A: Any package without a current, valid RA will be refused or the package will be held until payment arrangements can be made to have the package returned to you.

Misc

Q: What if I don't have an email address?
A: Contact customer service at 866.789.0922 ext 4 or info@safedinar.com.
Q: How much currency can I sell?
  • We accept a maximum of $5,000 US Dollars worth of currency per transaction
  • Once your transaction is complete you may request another RA
  • You may repeat the process as many times as you like once the last RA has been completed
Q: Are there any other charges/fees?
A: No.
Q: What forms of ID do you accept?
  • Current US driver's license
  • Current passport
Q: Who is responsible for the currency?
A: You are responsible for the currency until we receive it. Upon receipt your RA will be opened, counted, graded and authenticated under camera. Please package your currency appropriately. Please see our redemption packaging instructions for more information.
Q: Who determines the quality of the currency?
A: The representatives working in our armored facility are responsible for counting, grading and authenticating the notes. The notes are evaluated based on the descriptions you will find here.
Q: What happens to notes you consider unsalable?
A: Unsalable notes will be sent back to you.
Q: How should I package my currency?
A: Follow the instructions EXACTLY as they appear on the form attached to your RA. Packaging Instructions for your redemption can also be found on our Redemption Packaging Instructions page.
Q: Do you guarantee you will buy my currency back?
A: We have been buying currencyfor the last 8 years and we have no intention of stopping. As with any currency exchange, you should know that there are limits on the amount of currency that we can process both in terms of the quantity of transactions and in the total US Dollar amount on any given day. If we have reached either of these limits you will receive a message when attempting to get your RA that will ask you to try again at a later date.
Q: Do you pay more for smaller denominations?
A: No.
Q: Why do I need to send an ID?
A: To comply with guidelines established by the US Treasury and FinCEN.
Q: How is the rate at which you buyback determined?
A: The buyback/redemption rate is based on several factors including the exchange rate, the current demand for currency, and the condition/quality of the note.
Q: Is there a minimum amount I can sell back to SafeDinar.com?
A: There is a $25 FedEx charge for sending your payment. We recommend using the calculator to determine that your currency is worth at least $25.
Q: Can I exchange dinar for gold or silver?

We have received a number of inquiries about exchanging currency, including Iraqi Dinar, for gold or silver.  We do not currently exchange dinar for gold or silver, however we will continue to research the possibility of of offering exchange services for gold and silver, and should the opportunity arise, we will make that available on the web site.

Q: Why did the exchange rate change?
A: The exchange rates that determine how much we pay (and charge) for foreign currency in USD is updated automatically throughout the day based on factors including supply, demand, current market rates and inventory levels, etc. As the exchange rate increases, you may receive more for your currency. Conversely, if the exchange rate decreases, you may receive less for your currency. The exchange rate and order totals quoted will be locked at the time you place your redemption if your RA (return authorization) is approved. The locked-in rate is contingent upon us receiving your redemption within the 5 business-day lifetime of the RA.
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