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Q. What happened to my order? It was canceled.A. A canceled order is usually an order that has expired due to incompletion of the verification process, or there is already a previous open order for the same customer. We recommend calling to get more information on your particular order.
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Q. Please explain the buyback program.A.
Once you're ready to sell your currency, just enter a sell request, where the process is explained step by step.
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Q. What are the ACH instructions for submitting an order?A. Depending on your bank and account type, procedures may be different. Some banks will allow the ACH/Wire to be made via online banking, and some require a physical signature.
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Q. Can I make payment by Western Union?A. Western Union payments are not one of our supported payment methods.
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Q. Where are the instructions for wire transfer?A. Once an order is placed and verification documents are uploaded, a payment invitation with instructions will be emailed.
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Q. Do I need to ship in a FedEx box?A. The box needs to be sturdy but it does not need to be a FedEx box. Once a redemption is approved, all the instructions are sent via email.
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Q. Do you think the Dinar will be gold backed within the next year?A. SafeD does not have any information on that.
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Q. What is the address to mail the cashier's check?A. Once you submit your verification documents via email, text, or upload, we provide a courtesy FedEx label with the address to mail your cashier's check.
Please see our new post on the effect of tariffs on exchange rates. Click on the 'Money talks' link above