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Q. I had some dinar get torn in half. Can it be sent in for new? If so, where do I send it. Thank you.A. As a private company, we do not exchange any IQD that is torn.
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Q. Is Iraqi dinar tied to silver or gold?A. No, it is not.
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Q. What happened to my order? It was canceled.A. A canceled order is usually an order that has expired due to incompletion of the verification process, or there is already a previous open order for the same customer. We recommend calling to get more information on your particular order.
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Q. Please explain the buyback program.A.
Once you're ready to sell your currency, just enter a sell request, where the process is explained step by step.
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Q. What are the ACH instructions for submitting an order?A. Depending on your bank and account type, procedures may be different. Some banks will allow the ACH/Wire to be made via online banking, and some require a physical signature.
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Q. Can I make payment by Western Union?A. Western Union payments are not one of our supported payment methods.
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Q. Where are the instructions for wire transfer?A. Once an order is placed and verification documents are uploaded, a payment invitation with instructions will be emailed.
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Q. Do I need to ship in a FedEx box?A. The box needs to be sturdy but it does not need to be a FedEx box. Once a redemption is approved, all the instructions are sent via email.
Please see our new post on the effect of tariffs on exchange rates. Click on the 'Money talks' link above