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Q. When will my order ship?A. As soon as we receive our next normal supply shipment, we should be able to clear any order in the cue at that time. Unfortunately, we do not yet have an estimated time of arrival.
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Q. Why is my order not shipping?A. Our supply chain has been disrupted by the pandemic and we have not been receiving our normal supply shipments. When we do receive shipments, they have been far less than what we had ordered. We are shipping orders in the order that they were approved.
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Q. Are there any limits on buying and selling currency during this pandemic?A. Depending on available inventory, we may need to limit the volume we can exchange of certain currencies, including the Iraqi Dinar and Vietnamese Dong.
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Q. Is there any way to speed my order up during this pandemic?A.
If your order has been delayed, it may be possible for us to ship your order right away if you are willing to substitute a different denomination or note quality. Please contact us at info@safedinar.com to see which substitutions may be available.
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Q. With the pandemic going on, have you stopped exchanging any currencies?A. We have never stopped exchanging any currencies. However, the challenges surround Covid-19 have slowed our ability to process orders as usual.
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Q. With the pandemic going on, will I still be paid for my redemption within 24 hours?A. Yes.
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Q. Are there any US states that you don't ship orders?A. We ship to all but a handful of states. If your state shows up when you place an order, then we service that state.
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Q. so there is a range on value of the dinar. If none of the notes are damaged is it the high number?A. Here's some information on how the quality of the notes is determined: https://www.safedinar.com/note-quality/
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