Now offering wire transfer and ACH payment methods!

Frequently Asked Questions

How do I send my ID?

  • On the order confirmation page, you can upload required documents listed in the Customer Verification section. You can also upload documents from your Account Verification page.
  • Uploads can be in JPG, PNG and PDF formats.
  • Send one document per photo, and include the full face of the document just within the photo margins.
  • To text documents, simply take a picture on your smartphone and send a message with the picture included to 617-600-8723.
  • Email to
  • Scan a copy and attach to an email.
  • Using a smart phone / iPhone, take a picture and attach the photo to the email.
  • Fax to 617-467-6400
  • Include your name and phone number.
  • We strongly recommend any of the other methods of sending your documents rather than faxing. Faxed documents often appear as black rectangles on our end and we cannot accept documents that we cannot read. If you have no other choice but faxing we recommend that you expand the images of the documents on a copier before you fax them.
  • Please do not crop the images - our document processing system will format the images correctly without cropping.