Frequently Asked Questions

How do I send my ID?

  • On the order confirmation page, you can upload required documents listed in the Customer Verification section. You can also upload documents from your Account Verification page.
  • Uploads can be in JPG, PNG and PDF formats.
  • Email to
  • Scan a copy and attach to an email.
  • Using a smart phone / iPhone, take a picture and attach the photo to the email.
  • Fax to 617-467-6400
  • Include your name and phone number.
  • Must be readable - we highly recommend that you expand the image and improve the contrast before faxing.
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