- Q: When will my order ship?
- A: COD orders that are placed before 2 pm EST will ship on the same day. COD orders that are placed after 2 pm EST will ship on the next business day.
Pay by Mail orders are shipped out on the day your payment is received and processed at the company mailing address.
All orders are shipped via 2-day or overnight service. Saturday delivery is available on request for an additional fee (not available in all areas).
- Q: Do you deliver to addresses outside of the United States?
- A: No, we are currently unable to ship orders to addresses outside the U.S.
- Q: Do you deliver to PO Boxes?
- A: Unfortunately, FedEx will not deliver to PO Boxes.
- Q: Do I have to be at home to receive the package?
- A: For COD orders, someone must be home to give the check to the driver. The driver will not leave the package until payment is made.
For Pay by Mail orders, a signature is required.
- Q: Can you deliver to my office?
- A: Yes. Just provide your work address in the delivery information.
- Q: Can I open the package and inspect its contents before I give the check to the driver?
- A: FedEx’s policy is to present the package upon receiving a signature (and in the case of COD, a payment as well). We do not suggest opening the package in front of the driver.
- Q: How can I track my order?
- A: If you provided an e-mail address when you placed your order, you will receive an e-mail at approximately 7pm (EST) on the day of shipment that will contain the tracking information from FedEx. If you did not leave an e-mail address you can call our toll-free customer service line after 7pm on the night that your order shipped and we will give you your tracking information. If you had created an account when you logged in you may check the FedEx tracking number by logging into your account after 7pm on the day that your order ships.
- Q: I forgot my password. How do I get a new one?
- A: You will need the email address used the last time you ordered. A temporary password can be emailed to you by submitting that email address here.