Return Authorization (RA)
- Q: What is an RA number?
- A: RA stands for Return Authorization. It is a procedure to ensure an orderly and controlled process to return and compensate you for the currency that you are redeeming.
- Q: How long do I have to use my RA?
- A: We must receive your currency within 5 business days of the RA's origination date.
- Q: What happens if I send in my notes using an expired RA?
- A: Any package without a current, valid RA will be refused or the package will be held until payment arrangements can be made to have the package returned to you.
- Q: What happens if I create an RA but don't use it?
- A: If you create an RA but let it expire you will have to wait thirty days before another RA will be granted.
- Q: What if I send a package without an RA?
- A: Any package without a current, valid RA will be refused or the package will be held until payment arrangements can be made to have the package returned to you.