To our customers: we have received numerous inquiries about an alleged “news story” regarding a coming change in price for a particular foreign currency. We have seen no substantiated evidence of this. We implore all our customers to use caution when receiving advice to buy or sell foreign currency.

Return Authorization (RA) FAQs

Return Authorization (RA)

Q: What is an RA number?
A: RA stands for Return Authorization. It is a procedure to ensure an orderly and controlled process to return and compensate you for the currency that you are redeeming.
Q: How long do I have to use my RA?
A: We must receive your currency within 5 business days of the RA's origination date.
Q: What happens if I send in my notes using an expired RA?
A: Any package without a current, valid RA will be refused or the package will be held until payment arrangements can be made to have the package returned to you.
Q: What happens if I create an RA but don't use it?
A: If you create an RA but let it expire you will have to wait thirty days before another RA will be granted.
Q: What if I send a package without an RA?
A: Any package without a current, valid RA will be refused or the package will be held until payment arrangements can be made to have the package returned to you.