A: COD orders that are place before 3 pm EST will ship on the same day. COD orders that are placed after 3 pm EST will ship on the next business day.
Pay by Mail orders are shipped out on the day your payment is received and processed at the company mailing address.
All orders are shipped via 2-day or overnight service. Saturday delivery is available on request for an additional fee (not available in all areas).
Q: Do you deliver to addresses outside of the United States?
A: No, we are currently unable to ship orders to addresses outside the U.S.
Q: Do you deliver to PO Boxes?
A: Unfortunately, FedEx will not deliver to PO Boxes.
Q: Do I have to be at home to receive the package?
A: For COD orders, someone must be home to give the check to the driver. The driver will not leave the package until payment is made.
For Pay by Mail orders, a signature is required.
Q: Can you deliver to my office?
A: Yes. Just provide your work address in the delivery information.
Q: Can I open the package and inspect its contents before I give the check to the driver?
A: FedEx’s policy is to present the package upon receiving a signature (and in the case of COD, a payment as well). We do not suggest opening the package in front of the driver.
Q: How can I track my order?
A: If you provided an e-mail address when you placed your order, you will receive an e-mail at approximately 7pm (EST) on the day of shipment that will contain the tracking information from FedEx. If you did not leave an e-mail address you can call our toll-free customer service line after 7pm on the night that your order shipped and we will give you your tracking information. If you had created an account when you logged in you may check the FedEx tracking number by logging into your account after 7pm on the day that your order ships.
Q: I forgot my password. How do I get a new one?
A: You will need the email address used the last time you ordered. A temporary password can be emailed to you by submitting that email address here.
Payment & Rates
Q: Do you charge a higher rate for COD shipping like other sites?
A: No - the only time that we would charge more would be if Saturday delivery is requested, where there would be an additional $15 charge. Saturday delivery is not available in all locations. Please call for details.
Q: Can I pay for my COD order with cash?
A: No. COD is collect on delivery. The driver will only accept secured funds - a cashier's check or a money order.
Q: Where can I get a secured check?
A: Secured checks are available from your bank and even some large department stores like Walmart. If you pay with a USPS money order, your order may be delayed until the funds can be verified.
Q: Do you discount large orders (over $10,000 US Dollars)?
A: Yes. Please call 877-723-3391 for rates or e-mail (firstname.lastname@example.org) us a request to be contacted. If you are interested in placing a large order (over $10,000 US Dollars ) please call us directly so that we can discuss volume discounts.
Q: Why do you charge a different rate for some smaller denominations?
A: Some smaller denominations come with a much higher transportation expense. We may be charged more for them when we purchase them.
Q: Can I buy dinar with a credit card?
A: We do not currently accept credit cards as payment. We have researched the possibility of accepting credit cards; however, most credit card companies (including Visa, Master Card, and American Express) will not authorize a transaction for a currency exchange as a traditional purchase. Most credit card companies would categorize that transaction as a cash advance, which can be an extra fee the for the credit card holder. Additionally, there would be an a transaction fee from the credit card company that we would need to pass along to our customers. We will periodically research the possibility of accepting cards, and if possible in the future, we may offer that option. We have found that our customers are very satisfied with our payment options (Collect on Delivery and Pay by Mail). You receive your order within 1 business day of providing proof of payment. You choose which one works best for you and there are no additional transaction fees.
Q: Can I buy dinar by wire transfer?
A: We do not currently accept wire transfers as payment; however, we hope to have this option available in the near future. There may be an additional transaction fee from the bank that we would need to pass along to our customers. In the meantime, we have found that our customers are very satisfied with our payment options (Collect on Delivery and Pay by Mail). You receive your order within 1 business day of providing proof of payment. You choose which one works best for you and there are no additional transaction fees.
Q: Can I buy dinar with e-check?
A: We do not currently accept e-check as payment. We have researched the possibility of accepting e-check; however, it would require a significant delay in the processing of the exchange because of the hold time with the financial institution. This may interfere with our service being defined as a currency exchange. We will periodically research the possibility of e-checks, and if possible in the future, we may offer that option. We have found that our customers are very satisfied with our payment options (Collect on Delivery and Pay by Mail). You receive your order within 1 business day of providing proof of payment. You choose which one works best for you and there are no additional transaction fees.
Q: What is layaway and can I purchase currency on layaway?
A: We do not (and have never) offered a Layaway program for currency sales. We consider these arrangements to be options contracts, or, an arrangement whereby a seller gives the purchaser of the option the right to buy or sell currency at a later date at an agreed upon price. At SafeDinar.com, we do not believe that our license permits us to offer currency options.
Q: What are the risks that I assume in purchasing exotic currency?
Q: What does it mean when I see people say the Iraqi Dinar will “reval”?
A: It is common on many forums to see people looking for information like “when will the Dinar reval." You are likely seeing a person referring to the possibility that there will be a change to the current exchange rate of the Dinar. This is a common question that we hear from customers and others interested in exchanging US Dollars for the Dinar, but it is not possible for us to know or truly predict a change in the exchange rate. We simply offer a service that allows you buy and sell Iraqi Dinar in exchange for the US Dollar. We would encourage you to seek help from a financial adviser if you are looking for investment advice.
Questions? We're here to help.
Call 877-723-3391, available 24 hours a day, 7 days a week. Or...