General

SAFEDINAR.COM

Q: HOW LONG HAS SAFE DINAR.COM BEEN IN BUSINESS?
A: We have been in business for almost 10 years and have tens of thousands of satisfied customers.
Q: WHERE IS YOUR OFFICE LOCATED?
A: We operate from several offices around the country. Our home office and headquarters is in Boston, Massachusetts . Our mailing address is:

Dartmouth Capital, LLC /SafeD
198 Tremont St
# 444
Boston, MA 02116

For security reasons we do not offer a walk-in address.
Q: I AM A FIRST TIME CUSTOMER, HOW CAN I GET A BETTER LEVEL OF COMFORT ABOUT ORDERING FROM SAFEDINAR.COM?
A: We understand your concern. SafeDinar.com has been in business for almost ten years now and we have served thousands of satisfied customers. Please feel free to:
  • View our Treasury Registration. Alternately you may visit the US government website for Money Services Business, www.msb.gov. Select the state of Massachusetts, you will be prompted to download an Excel file, our listings are records 12 and 13. We are a registered MSB (Money Services Business).
  • Review the Forums on the web where people relate their buying experiences with the different Dinar companies.
  • Place a small order to start and then make your decision about any further purchases.
  • Remember, with SafeDinar.com you don’t pay until you receive your Dinar.
  • Review our customer Testimonials - we are very proud of the feedback that we get from our customers. Click here to see customer testimonials.
  • Check out our record with the Better Business Bureau either by clicking here or by calling the BBB directly. We get thousands of BBB inquiries every year.
Q: DOES SAFEDINAR.COM SELL THEIR CUSTOMERS' INFORMATION?
A: No, we do not sell or share customer information. You can review our privacy policy here.

GENERAL

Q: I HAVE A QUESTION THAT IS NOT ANSWERED HERE.
A: Please contact us with any question that you have: info@safedinar.com or call 877.723.3391.
Q: WHERE DO THE NOTES COME FROM?
A: The Central Bank of Iraq.
Q:  ARE THESE THE NOTES WITH SADDAMS FACE ON THEM?
A: No. These are the notes issued by the post-Saddam government.
Q: HOW DO YOU GET THE NOTES OUT OF IRAQ?
A: For security purposes we never discuss anything related to the handling of the banknotes.
Q: DO YOU GIVE INVESTMENT ADVICE?
A: No, never.
Q: HOW IS THE QUALITY OF THE NOTES?
A: We sell both uncirculated (new, mint condition) and circulated(used)notes.  You can find a description and examples of both here.
Q: WHERE CAN I CHECK THE CURRENT EXCHANGE RATE OF THE IRAQI DINAR?
A: You can check the most current (official)exchange rate at the Central Bank of Iraq’s website: www.cbi.iq
Q: DO YOU BUY BACK THE DINAR?
A: SafeDinar.com has a buyback program please see the Sell Dinar section of the website, review the "Selling Dinar" section of the FAQ's or call 877.723.3391 for details.
Q: WHERE CAN I EXCHANGE THE DINAR I PURCHASE?
A: Currently, there are very limited options for exchanging the dinar. This is something that you should take into account before you make a purchase.
Q: CAN YOU HANDLE LARGE ORDERS?
A: We can (and do) handle orders of any size. Please contact us (info@safedinar.com / 877.723.3391) for rates on orders over 10 million.
Q: WHAT IS YOUR POLICY ON ORDERS OVER 5 MILLION?
A: We will ship orders up to 10 million if you have purchased from us before. We will ship a maximum of 5 million dinars at a time to new customers.
Q: CAN I RETURN OR EXCHANGE THE IRAQI DINAR?
A: All sales are final – we do not accept exchanges or give refunds.
Q: ARE YOU REGISTERED WITH THE US TREASURY?
A: Yes. You may review a copy of our registration document. Alternately you may visit the US government website for Money Services Business, www.msb.gov. Select the state of Massachusetts, you will be prompted to download an Excel file, our listings are records 12 and 13. We are a registered MSB (Money Services Bureau).
Q: WHAT IS THE SIGNIFICANCE OF THE PICTURES ON THE NOTES?
A:
5K Note:
Front - Gully Ali Beg and its 800m waterfall. The 10km gully passes between Mount Kork and Mount Nwathnin, some 60km away from Shaqlawa.
Back - The second century desert fortress of Al-Ukhether, Hejira.
10K Note:
Front - Abu Ali Hasan Ibn al-Haitham (known as Alhazen to medieval scholars in the West), born Basrah in 965 A.D. His most important work - although he wrote some 200 books - is held to be a seven volume series on optics Kitab al-Manazir, in which he gives the first correct explanation of vision, showing that light is reflected from an object into the eye. He is said to have ‘invented’ the camera obscura. Also, an eminent physicist and mathematician he developed analytical geometry by establishing linkage between algebra and geometry. Alhazen’s work was translated into Latin, and greatly influenced European scientific thought.
Back - Hadba Minaret, at the Great Nurid Mosque, Mosul, built 1172 A.D by Nurridin Zangi, the then Turkish ruler. The 59m-high minaret leans 8 feet off the perpendicular. That is how it earned its Arabic name Al-Hadba (‘the humped’).
25K Note:
Front - Kurdish farmer holding sheaf of wheat. Tractor in background.
Back - King Hammurabi, credited with writing the first code of law in human history he founded the 1st dynasty of Babylon in 1700BC, leading Babylonia into a great period of prosperity.
Q: WHY DO YOU ASK FOR A COPY OF A DRIVERS LICENSE OR OTHER INFORMATION ON CERTAIN ORDERS?
A: As a registered MSB (Money Services Bureau) we are given guidelines from the US Treasury Department regarding transactions where secured funds are involved (cashiers checks or money orders). The treasury regards these transactions as cash transactions. These rules were set up to identify people who might be laundering money. It is known as the "know your customer" rule outlined under the Patriot Act Compliance guidelines. The information that we collect is not shared with anyone but must be available in the event that we are audited. We use the guidelines given to us to determine when a drivers' license is required. We are not at liberty to discuss what those guidelines are. Any further questions should be forwarded to the main office for further explanation. Please note that the fax of the drivers license must be legible before we will ship the order. In an effort to save time we suggest that the customer blow up the license before faxing or, better, scan it and e-mail it to info@safedinar.com.
Q:WHY SHOULD I SET UP AN ACCOUNT?
A: By creating an account, you will have the following advantages:
  • Review your order history
  • Eligible for current promotions and reward programs
  • Check out faster
  • View and track your orders
  • Store multiple shipping addresses
You are not required to set up an account in order to buy dinar from us, however, if you order again, you will have to reenter all of your information and may be asked for verification information again.
Q: I HAVE ORDERED FROM YOU BEFORE, BUT I DON'T REMEMBER SETTING UP AN ACCOUNT. HOW WOULD I FIND OUT MY PASSWORD?
A: You will need the email address used on your last order and a temporary password can be emailed to you by submitting that email address here. Once you sign into your account, you will be able to view and print your order history, can you can update your personal/contact information as well.
Q: I HAVE NEVER ORDERED WITH AN EMAIL ADDRESS. DO I HAVE AN ACCOUNT?
A: No, if you have never provided us with an email address, you would not have an account. If you now have an email address you would like to use, a new account can be set up for you.
Q: I FORGOT MY PASSWORD. HOW DO I GET A NEW ONE?
A: You will need the email address used the last time you ordered. A temporary password can be emailed to you by submitting that email address here.

AUTHENTICITY

Q: WHY DON'T YOU USE A DE LA RUE VERIFICATION SYSTEM LIKE SOME OF YOUR COMPETITORS?
A: We use professional commercial grade money handling systems that have anti- counterfeit software installed specific to the Iraqi Dinar. These are the only money handling systems with this specific software that we are aware of.
Q: CAN YOU PROVIDE A CERTIFICATE OF AUTHENTICITY?
A: Every order includes a Certificate of Authenticity printed on high quality paper.  The Certificates contain your order number, a verification stamp and a custom security label with a holographic image.

Buying Dinar

SHIPPING

Q: WHEN WILL MY ORDER SHIP?
A: Orders that are placed before 3pm Eastern Standard Time will ship on the same day. Orders that are placed after 3pm (EST) will ship on the next business day. All orders are shipped via overnight service and delivered on the following business day.  Saturday Delivery is available on request for an additional fee (not available in all areas).
Q: DO YOU DELIVER TO ADDRESSES OUTSIDE OF THE UNITED STATES?
A: No, we are currently unable to ship orders to addresses outside the U.S.
Q: DO YOU DELIVER TO PO BOXES?
A: Unfortunately, FedEx will not deliver to PO Boxes.
Q: DO I HAVE TO BE AT HOME TO RECEIVE THE PACKAGE?
A: Someone must be home to give the check to the driver. The driver will not leave the package until payment is made.
Q: CAN YOU DELIVER TO MY OFFICE?
A: Yes. Just provide your work address in the delivery information.
Q: CAN I OPEN THE PACKAGE AND INSPECT ITS CONTENTS BEFORE I GIVE THE CHECK TO THE DRIVER?
A: FedEx’s policy states that the driver can only give you the package after you have given him/her the check for payment.
Q: HOW CAN I TRACK MY ORDER?
A: If you provided an e-mail address when you placed your order, you will receive an e-mail at approximately 7pm (EST) on the day of shipment that will contain the tracking information from FedEx. If you did not leave an e-mail address you can call our toll-free customer service line after 7pm on the night that your order shipped and we will give you your tracking information. If you had created an account when you logged in you may check the FedEx tracking number by logging into your account after 7pm on the day that your order ships.
Q: I FORGOT MY PASSWORD. HOW DO I GET A NEW ONE?
A: You will need the email address used on your original order and a temporary password can be emailed to you by submitting that email address here.

PAYMENT RATES

Q: DO YOU CHARGE A HIGHER RATE FOR COD SHIPPING LIKE OTHER SITES?
A: No, the only time that we would charge more than the flat $24 COD charge would be instances where the customer requests Saturday delivery in which case there would be an additional $15 charge. Saturday delivery is not available in all locations. Please call for details.
Q: CAN I PAY THE DRIVER WITH CASH?
A: No. COD is collect on delivery. The driver will only accept secured funds - a cashier’s check or a money order.
Q: WHERE CAN I GET A SECURED CHECK?
A: Secured checks are available from your bank, the post office and even some large department stores like Walmart..
Q: DO YOU DISCOUNT LARGE ORDERS (OVER 10 MILLION DINARS)?
A: Yes. Please call 877.723.3391 for rates or e-mail (info@safedinar.com) us a request to be contacted. If you are interested in placing a large order (over 10 million,) please call us directly so that we can discuss volume discounts.
Q: WHY DO YOU CHARGE A HIGHER RATE FOR SMALLER NOTES?
A: There are higher rates on the smaller bills because they take up more space and therefore have a much higher transportation expense and because we are charged more for them when we purchase them.

RISK

Q: WHAT ARE THE RISKS THAT I ASSUME IN PURCHASING IRAQI DINAR?
A: Risks include:
  • Limited places to exchange them
  • There is no guarantee that the value will go up
  • The value may go down
Q: HOW DO I KNOW THE NOTES ARE AUTHENTIC?
A: Every order includes a Certificate of Authenticity.  We have taken steps to verify the authenticity of the dinar notes. The bills themselves have at least 5 built-in security features, including:
  • An ultraviolet feature that glows the value of the note
  • Embedded security thread
  • Horse head watermark
  • Metallic ink
  • Color changing symbol
View security features.

Selling Dinar

Process

Q: How does the process work?
New Customers
  1. Complete the form on the “Sell Dinar” page
  2. Send in a copy of your government issued Identification
  3. If approved, an RA and instructions will be emailed to you
  4. Ship your Dinar to us
  5. Once your Dinar has been authenticated, counted and graded for quality a check will be sent to you via FedEx
Q: How long does the process take?
  • Your RA can be released as soon as we confirm that we have your ID on file
  • Your payment will be shipped within 1 business day of the day that your Dinar is received
  • Checks are sent via Fedex Priority overnight delivery (next business day delivery)
Q: How do I send my Dinar to you?
  • Package the Dinar EXACTLY according to the instructions that are emailed to you with your RA.  These instructions can also be found here.
  • Include a copy of the RA form
  • You may choose any shipping company
Q: How do I send my ID?
Upload
  • During the checkout process, upload the required documents listed in the Customer Verification step
  • Uploads can be in JPG and PNG formats
Fax
  • 617.963.7477
  • Include your name and phone #
  • Must be readable - we highly recommend that you expand the image and improve the contrast before faxing
Email
  • info@safedinar.com
  • Scan a copy and attach to an email
  • Using a smart phone / iPhone, take a picture and text or email

Shipping

Q: Who pays the shipping costs?
  • Sending Dinar to us - you are responsible for the shipping cost when sending the dinar to us.
  • Your payment - $25 FedEx fee (deducted from your check)

Payment

Q: How much is my dinar worth?
THIS MUCH DINAR:
AT THIS EXCHANGE RATE:

Dinars PER US Dollar
WOULD LEAVE A TOTAL VALUE
(IN US DOLLARS) OF
Q: How do I know when my payment will arrive?
A: Payments are sent via FedEx priority overnight service within one business day of receiving your Dinar. You will receive an email with the FedEx tracking number.
Q: How will I get paid?
A: You will receive a check (in US Dollars) via FedEx.
Q: How is the payment sent to me?
A: The check is sent via FedEx priority overnight service.
Q: What if I have a PO Box (FedEx does not deliver to PO boxes)?
A: Contact customer service at 866.789.0922 or info@safedinar.com

Return Authorization (RA)

Q: What is an RA number?
A: RA stands for Return Authorization. It is a procedure to ensure an orderly and controlled process to return and compensate you for the Dinar that you are redeeming.
Q: How long do I have to use my RA?
A: We must receive your Dinar within 5 business days of the RA’s origination date.
Q: What happens if I send in my notes using an expired RA?
A: Any package without a current, valid RA will be refused or the package will be held until payment arrangements can be made to have the package returned to you.
Q: What happens if I create an RA but don’t use it?
A: If you create an RA but let it expire you will have to wait 30 days before another RA will be granted.
Q: What if I send a package without an RA?
A: Any package without a current, valid RA will be refused or the package will be held until payment arrangements can be made to have the package returned to you.

Misc

Q: What if I don't have an email address?
A: Contact customer service at 866.789.0922 ext 4 or info@safedinar.com
Q: How much Dinar can I sell?
  • We accept a maximum of 5 million Dinar per transaction
  • Once your transaction is complete you may request another RA
  • You may repeat the process as many times as you like once the last RA has been completed
Q: Are there any other charges/fees?
A: No
Q: What forms of ID do you accept?
  • Current US driver’s license
  • Current passport
Q: Who is responsible for the Dinar?
A: You are responsible for the Dinar until we receive it. Upon receipt your RA will be opened, counted, graded and authenticated under camera.  Please package your Dinar appropriately.  You can find packaging instructions here.
Q: Who determines the quality of the Dinar?
A: The representatives working in our armored facility are responsible for counting, grading and authenticating the notes.  The notes are evaluated based on the descriptions you will find here.
Q: What happens to notes you consider unsalable?
A: Unsalable notes will be sent back to you.
Q: How should I package my Dinar?
A: Follow the instructions EXACTLY as they appear on the form attached to your RA.  Packaging Instructions for your redemption can also be found on our Redemption Packaging Instructions page.
Q: Do you guarantee you will buy my Dinar back?
A: No. We have been buying Dinar for the last 5 five years and we have no intention of stopping. You should know that there are limits on the amount of Dinar that we can process both in terms of the quantity of transactions and in the total US Dollar amount on any given day. If we have reached either of these limits you will receive a message when attempting to get your RA that will ask you to try again at a later date.
Q: Do you pay more for smaller denominations?
A: No
Q: Why do I need to send an ID?
A: To comply with guidelines established by the US Treasury and FinCEN
Q: How is the rate at which you buyback determined?
A: The buyback/redemption rate is based on several factors including the exchange rate, the current demand for Dinar, and the condition/quality of the note.
Q: Is there a minimum amount I can sell back to SafeDinar.com?
A: There is a $25 FedEx charge for sending your payment. We recommend using the calculator to determine that your Dinar is worth at least $25

Show All FAQ's

Submit A Question